Yellows Account FAQs

You can create an account by visiting https://login.oufc.co.uk

Once registered, you will then be sent an email with a button to 'Activate my Account’. Click on this button, then Log In with email and password, complete your Preferences and your new account is ready to go!

If you have created an account with your own email and password, we will send you a confirmation email to the email address you provided. Whilst you wait you will see the ‘Awaiting Confirmation Email’ page. When you receive the confirmation email, there will be an 'activate my account' button which you need to click on to confirm your email. This will then open up a new browser tab for you to login with your email and password for the first time. This is just to check the email is indeed yours.

Note it may take a few seconds or minutes for the email to arrive in your inbox. If you do not receive your email, please follow the next steps:

• Check your junk and spam folders.
• Ensure you did not use any mailbox that could be shared, eg info@, reception@, sales@ as these will not be accepted for your Yellows Account.
• Add oufc@yellowsaccount.oufc.co.uk to your safe senders list and retry sending the email from the link ‘click here to resend email’ in the ‘Awaiting Confirmation Email’ page.

If you have left the ‘Awaiting Confirmation Email’ page and you want to go back to resend the confirmation email, log in again with your email and password chosen, and as you have not yet confirmed your email, you will see the ‘Awaiting Confirmation Email’ page where you can click the link to resend.

If none of the steps above work, please contact the oufc@yellowsaccount.oufc.co.uk with your email address. In a few cases the email may be being blocked by your email service provider. Club staff may not be able to check this so you may need to contact your email provider directly.

Some email clients or systems may deliver the email but ‘disable’ the ability to click on any links in the content. If you have received the email but cannot click on the link, try

• adding oufc@yellowsaccount.oufc.co.uk to your ‘safe sender’ list
• right click on the link, and select from options to ‘open hyperlink’, or ‘copy hyperlink’ and paste in to a browser address bar and go.

Please contact reply@oufc.co.uk

It says no account found when I enter my supporter number

This means the email address used to register your Yellows Account does not match the email address held at the Box Office.

If you are not sure which email address is held at the Box Office, please email reply@oufc.co.uk to ensure the correct email address is held for you, and try to link accounts again 24 hours later.

It says my Supporter Number is wrong

Please ensure you have used the correct client reference number associated to your season ticket or membership card, or from a previous ticketing purchase. Your client reference number can be found on your ticket confirmation email, or alternatively by emailing reply@oufc.co.uk

It says my email address is associated with multiple client reference numbers

Please contact reply@oufc.co.uk to confirm the correct Client Reference number.